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Saturday, September 22, 2007

'N' word on store receipt raises questions




Detail of store receipt. Photo, Afronerd blog.


Will the US1 Wireless store at East Front and Watchung Avenue survive the publicity over the sales receipt prominently featuring the 'N' word?

Good question.

After the Courier's front-page story of yesterday garnered other media interviews (I saw the story on CBS Channel 2 News last night), plus a front-page story today featuring Assemblyman Jerry Green calling for 'calm', that is a very good question indeed.

A Google search this morning turned up several links for media items concerning Mr. Southerland and the infamous sales receipt.

Though Assemblyman Green called for an investigation by Union County Prosecutor Romankow about why the disturbing phrase appeared on the sales receipt, the Prosecutor's office seemed caught off guard by the Courier's inquiry.

Southerland and his family say they are pursuing the matter in the courts, and that a "heavy, heavy, heavy" apology is wanted.

I'm curious about the 'unspecified' charge of $25. What is that about? Is the store doing this to other customers? All customers? Is it a ripoff? Is that an angle to pursue with state Consumer Affairs officials?

Meanwhile, the clerk has gone into hiding. The owner is unavailable. And T-Mobile, of which US1 Wireless is a franchisee, won't come to the phone.

However, standard franchisee contracts provide escape clauses for the franchisor if the franchisee brings disrepute on the brand or its image.

Guess who is probably going over their contract in great detail this weekend?


More information --
-- Dan Damon

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